Case Study: Excellerate Services
Excellerate Services boosts financial wellbeing for 8,000+ employees
8000+
employees across the UK
78%
percentage metric here
£50
avg amount saved each month
Why did Excellerate Services need Level FT?
Excellerate Services employs 8,000 people across hundreds of client sites nationwide, most of them cleaners working shift patterns that vary week to week. Getting financial wellbeing right for a workforce this spread out means two things: technology that keeps pace with real shift data, and a team on the other end who understand how a multi-site cleaning business actually runs. Excellerate chose Level FT for both.
What did Level FT bring to Excellerate Services?
Cleaning shifts vary week to week, so Excellerate x Level FT's integration pulls earnings updates through automatically – employees always see an accurate, up-to-date picture of what they've earned, with no manual work for payroll.
That's backed by a Level FT team who worked closely with Excellerate's people team from day one, shaping the rollout around a largely deskless, multilingual workforce and staying hands-on ever since.
What challenges did Level FT solve?
When hours change from one week to the next, so does pay. For Excellerate's cleaners, that made it hard to know what was coming in, and the wait between finishing a shift and getting paid could leave people feeling stretched. On-Demand Pay gives them access to a portion of the wages they've already earned, with anything they withdraw simply deducted from their next payslip.
For Excellerate, the challenge was offering that across hundreds of client sites without adding to payroll's workload, and to a workforce that each have unique numbers of shifts and hours. Automatic earnings updates took the manual effort out of the process.
“We’re loving Level FT, and so are our employees. At Excellerate Services, we talk about ‘Where Better Begins. With our people,’ and that’s exactly what Level FT has helped us put into practice.
Since introducing Level FT, our people have had more control over their pay and a bit more breathing room between paydays. We’re proud to work with a partner that shares our commitment to looking after the people who make Excellerate what it is.”
“The Level FT team have been great to work with from the start. They’re responsive, collaborative, and genuinely switched on – always quick to understand what we need and quick to act on it. It’s made the whole partnership feel easy, and that’s not something you can say about every supplier.”
Learn how Level FT can help you support and motivate your staff with Earned Wage Access
